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Please pay invoices1/26/2024 Second, you should set up a schedule for reminding your customers of late payments because you might need to send them more than one email.įor instance, the stats from MYOB indicate that 21% of invoices are paid after the first follow-up, 20% after the second and 32% after the third. If you send your email while the customer still has time to pay you, that might come across as pushy and impatient, and you certainly don’t want your customers to think of you that way. The key thing to know is when to send it.įirst, you should send it after the due date on the invoice has passed. Know When to Send the Payment Request EmailĪfter you’ve made sure that the customer received your invoice and didn’t pay it on time, you should send them a payment request email. Once you’re sure of that, you can assess when to send a payment request email. Of course, that can’t prevent every issue we mentioned earlier, but at least you know if the customer received your email and opened it. Software solutions like Mailtrack show you if the customer opened your email and how long ago, and you can even set up real-time notifications that let you know when they opened your email. However, there are software tools that can help you with those problems. Technology is sometimes unpredictable, and on top of that, errors and miscommunication can happen to anyone, including you. This list could be longer, but you get the gist. You sent it to the incorrect email address.You sent it to the wrong department or person.There can be various reasons why the customer might not receive an invoice: So, before you remind them that they’re late with the payment, check that you did everything right. To put it another way, that’s about one in every ten customers, which is certainly a number that you shouldn’t dismiss. The data from FIS and Amalto indicates that 11% of customers never receive their invoice. You don’t want to send them a reminder to pay you and later find out that they didn’t receive the original invoice in the first place, for one reason or another.Ĭustomers not receiving an invoice isn’t that rare of an occurrence. There’s no response or money on your account.Īnd while it seems like it’s time to spring into action and send the customer a payment request email, you should first ensure that they received your invoice. So, you emailed an invoice to your customer, the due date came and went, and-nothing happened. Create a Payment Request Email Templateįirst, Check That the Customer Received the Invoice. Include the Unpaid Invoice as an Attachment.Know When to Send the Payment Request Email.First, Check That the Customer Received the Invoice.That’s why you should know how to write a payment request email that will make dealing with late payments easier. No matter how much you pay attention to sending your invoices on time, nurturing the relationships with your customers, and doing everything in your power to get paid, sometimes the customers are simply late with keeping their part of the bargain. For most businesses, late payments are an unwanted but unavoidable reality.
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